While Steam refunds are simple and easy, there are certain limitations that determine whether you will get your money back or not. You must request a refund for eligible in-game purchases before using them and within 48 hours of purchase.
However, for pre-ordered games, the term starts from the game's release date instead of your purchase date. The above rule also applies to DLCs, group games and orders.You must request a refund within 14 days of game purchase and within 2 hours of recorded game time.However, you can get a refund under special circumstances, even after violating the rules below. Here is a summary of the rules you must follow to request a refund, as discussed above. We currently offer a fair, easy and convenient refund policy for most players. But since then, the game client has improved in every respect. If it were the old days of Steam, we might have notable complaints about your support team. Lastly, those who receive the Steam anti-cheat system ax will not receive a refund for the game they were banned for. With regard to third parties, when you purchase a Steam key for a game from another vendor, it is not covered by the refund policy. For in-game purchases on third-party games, Steam will notify you if a refund is possible at the time of purchase. Games developed by Valve offer your money back, as less than 48 hours have passed since purchase and you still haven't used the item. When making in-game purchases, you can also request a refund for them. However, not all of this content is eligible for this policy, so be sure to check the DLC store page in advance. Likewise, you can only refund the entire package and not its individual games.Īdditionally, DLC purchases can be refunded within 14 days of purchase and within 2 hours of base game play time after DLC content purchase. When it comes to multi-game packages, the refund policy is valid if you have played less than 2 hours on all games combined. How Steam's Refund Policy Works for Other Purchases A Valve employee will evaluate your application and, if your reason convinces that employee, he/she can issue a Steam game refund to you. However, you can still submit a refund request and provide an appropriate reason for your request on the form.
If your purchase does not fall under the 14-day or two-hour time limit, you are not eligible for a refund from Steam. However, if you are trying to abuse Steam's refund policy, then Steam may prevent you from doing so, making you ineligible for future refunds.Ĭan you get a refund from Steam after crossing the 14 day or two hour limit? There is no limit on how many times you can request a refund from Steam. How many times can you refund games on Steam?
However, for international payment methods, Steam refunds can take up to seven or maybe even more days. If your refund request is approved, Steam usually takes a few hours to issue a refund. To do this, simply click on “See complete purchase history” and choose the game for which you want to make a refund request. In addition, you can still make special refund requests for ineligible games in case of extraordinary circumstances. If the game appears in the list of purchased items, it is possible to get a refund, otherwise it is not. To check if your game can be refunded, just follow the steps mentioned in the previous section. How do I check if your purchase is eligible for a refund? You will now receive a confirmation email from Steam informing you that your refund request has been submitted.
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